Data Protection

Privacy Policy for ee33

At ee33, protecting your personal data is a responsibility we take seriously. This Privacy Policy explains exactly what information we collect when you use our platform, how we use and store it, who we share it with, and the rights you hold over your own data as a player in Bangladesh.

Last updated: 1 January 2026 | 256-bit SSL encryption on all data transfers

Our Commitments

How ee33 Keeps Your Data Safe

These six principles guide every data decision we make on the ee33 platform. They summarise the full policy below.

Encrypted Storage

All personal data stored on ee33 servers is encrypted at rest using industry-standard AES-256 encryption. Payment credentials are tokenised and never stored in plain text on our infrastructure.

No Data Selling

ee33 will never sell, rent, or trade your personal information to unaffiliated third parties for their own marketing or commercial purposes. Your data is used solely to operate and improve the ee33 platform.

Purpose Limitation

We collect only the data that is necessary for account management, KYC verification, payment processing, fraud prevention, and delivering a personalised betting experience. We do not collect data beyond these defined purposes.

Defined Retention Periods

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Account data is retained for a minimum of five years following account closure for regulatory compliance.

Your Rights Respected

You have clear rights over your personal data, including the right to access, correct, port, and request deletion of your information. ee33 provides straightforward mechanisms to exercise these rights through your account settings or via support.

Transparent Communication

If there is ever a data breach that affects your personal information, ee33 will notify affected players promptly via their registered email address and take immediate steps to contain and remediate the incident.

1. Introduction
2. Data We Collect
3. How We Collect Data
4. How We Use Your Data
5. Legal Basis for Processing
6. Data Sharing
7. Cookies and Tracking
8. Data Retention
9. Data Security
10. Your Rights
11. Children's Privacy
12. Third-Party Links
13. Policy Updates
14. Contact Us

Your privacy matters. This Privacy Policy describes how ee33 ("we", "us", "the Platform") collects, processes, stores, and protects personal data relating to registered players and website visitors. By using the ee33 platform at https://ee33.io, you acknowledge and agree to the practices described in this Policy.

1 Introduction

ee33 is committed to handling all personal data entrusted to us with the highest standards of care, transparency, and security. This Privacy Policy applies to all personal data collected by ee33 through the website https://ee33.io, its associated mobile experience, and all communications between ee33 and its registered players.

This Policy should be read alongside the ee33 Terms & Conditions and Responsible Gaming Policy, both of which are published on this site. This Policy governs the processing of personal data for all players in Bangladesh and any other jurisdiction from which the ee33 platform is accessed.

We may update this Privacy Policy from time to time to reflect changes in our data practices, technical developments, or applicable legal requirements. The date at the top of this page reflects the most recent revision. We will notify registered players of material changes via the registered email address or via a notification within the platform.

Data Controller: For the purposes of this Privacy Policy, ee33 acts as the data controller responsible for your personal information collected through the platform.

2 Personal Data We Collect

ee33 collects the following categories of personal data from players and website visitors. We collect only what is necessary for the specific purposes outlined in this Policy.

2.1 Registration and Identity Data

When you create an ee33 account, we collect your full name, date of birth, gender, username, email address, mobile phone number, and residential address. This information is necessary to create and manage your account, verify your identity, and comply with our legal obligations.

2.2 Verification (KYC) Documents

To comply with anti-money laundering requirements and to confirm that all players are aged 21 or above, we may request copies of identity documents such as a national identification card, passport, or driving licence. We may also request a selfie photograph and, where applicable, proof of address such as a utility bill or bank statement.

2.3 Financial and Payment Data

When you make a deposit or withdrawal, we collect transaction details including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts, transaction reference numbers, and timestamps. We do not store full card numbers or bKash/Nagad PINs on our servers. Payment processing is handled by certified third-party payment processors.

2.4 Gameplay and Betting Activity Data

We record all betting activity on your ee33 account, including bets placed, games played, stakes wagered, winnings received, bonus usage, and session history. This data is used to operate your account, calculate winnings, resolve disputes, and provide you with a personalised experience.

2.5 Technical and Device Data

When you access the ee33 platform, we automatically collect certain technical information, including your IP address, device type and model, operating system and version, browser type and version, screen resolution, time zone, and referring URL. This data is used for security, fraud prevention, and platform optimisation purposes.

2.6 Communications Data

If you contact ee33 support via live chat, email, or any other channel, we retain a record of that communication including the content of the messages and any attachments. This data is used to resolve your query, train our support team, and maintain a service history.

What we do NOT collect: ee33 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data for identification purposes, or health data, except where a player voluntarily discloses a health-related reason in the context of a responsible gaming request (e.g., self-exclusion on medical grounds). Such disclosures are handled with strict confidentiality.

2.7 Data Collected in Summary

Category	Examples	Purpose
Identity	Name, date of birth, email, phone	Account creation, KYC, communications
KYC Documents	ID card, passport, selfie	Age verification, fraud prevention, AML
Financial	Payment method, transaction amounts	Deposits, withdrawals, AML compliance
Gameplay	Bets, game history, session data	Account operation, dispute resolution
Technical	IP address, device info, browser	Security, fraud detection, analytics
Communications	Support chat logs, emails	Customer support, service improvement

3 How We Collect Your Data

ee33 collects personal data through several channels:

Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, contact support, or respond to a survey.
Automatically — through cookies, web beacons, server logs, and similar tracking technologies when you browse or use the ee33 platform. See Section 7 for full details on cookies.
From third-party service providers — including identity verification services, payment processors, fraud detection systems, and game data providers. Information received from third parties is treated with the same level of care as data collected directly.
From publicly available sources — where permitted by law, we may supplement your profile with data from publicly accessible sources for the purpose of fraud prevention or AML compliance.

4 How We Use Your Personal Data

ee33 uses the personal data we collect for the following specific purposes:

To create, manage, and maintain your ee33 player account.
To verify your identity and confirm that you meet the minimum age requirement of 21 years.
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods.
To operate the sportsbook, live casino, slots, and all other game verticals on the ee33 platform.
To calculate and credit winnings, apply bonus offers, and manage promotions.
To detect, investigate, and prevent fraud, money laundering, and other financial crimes.
To comply with applicable legal and regulatory obligations, including anti-money laundering requirements.
To provide customer support via live chat, email, and other channels.
To send transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
To send promotional communications about new games, bonuses, and offers — only where you have provided consent or where we have a legitimate interest to do so. You may opt out of marketing communications at any time via your account settings.
To personalise your platform experience, including recommending games and promotions relevant to your activity.
To analyse platform usage patterns, identify technical issues, and continuously improve the ee33 product.
To support responsible gaming, including monitoring for patterns that may indicate problem gambling and applying player-requested restrictions such as deposit limits or self-exclusion.

Marketing opt-out: If you no longer wish to receive promotional emails or in-platform notifications from ee33, you can update your communication preferences at any time in your account settings panel, or by contacting our support team at [email protected]. Opting out of marketing does not affect transactional or account-critical communications.

5 Legal Basis for Processing

ee33 processes personal data on one or more of the following legal bases, depending on the specific processing activity:

Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions that govern your ee33 account — for example, processing transactions and operating games.
Legal obligation: Processing necessary to comply with applicable law — for example, retaining financial transaction records for AML compliance and conducting identity verification.
Legitimate interests: Processing that serves ee33's legitimate business interests, provided those interests are not overridden by your rights — for example, fraud detection, platform security, and product analytics. We carry out a balancing assessment before relying on this basis.
Consent: Where required by law — for example, sending marketing communications or placing non-essential cookies on your device. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Sharing Your Personal Data

ee33 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Payment Processors

Your payment information is shared with certified payment processing partners, including the operators of bKash, Nagad, Rocket, and Upay mobile financial services and international card networks, solely for the purpose of processing your deposits and withdrawals. These partners are independently responsible for the security of payment data within their own systems.

6.2 Identity Verification Services

To fulfil our KYC obligations, we share identity document images and personal details with third-party identity verification providers. These providers are contractually bound to process your data solely for verification purposes and to maintain appropriate security standards.

6.3 Game Providers

The third-party game studios whose content is hosted on ee33 — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — may receive certain gameplay data (such as session identifiers and bet data) necessary to deliver their games. These providers are contractually restricted from using this data for any purpose beyond game delivery.

6.4 Fraud and Security Providers

We use third-party fraud detection and cybersecurity services that may process technical data such as IP addresses and device fingerprints to identify suspicious activity on the platform.

6.5 Legal and Regulatory Authorities

ee33 will disclose personal data to law enforcement agencies, financial intelligence units, or other government authorities where required to do so by applicable law, court order, or regulatory directive. We will make reasonable efforts to notify affected players of such disclosures where legally permitted to do so.

6.6 Business Transfers

In the event of a merger, acquisition, or sale of all or part of ee33's assets, personal data held by ee33 may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any change in data controller resulting from such a transfer.

No cross-border data transfers without safeguards: Where personal data is transferred to a service provider located outside Bangladesh, ee33 ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that required under applicable privacy law.

7 Cookies and Tracking Technologies

ee33 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the ee33 website. We use the following categories of cookies:

Essential cookies: Required for the platform to function correctly. These include session cookies that maintain your logged-in state and security cookies that help protect against cross-site request forgery. These cannot be disabled without significantly impairing platform functionality.
Functional cookies: Used to remember your preferences, such as your chosen language settings, preferred game view, and responsible gaming reminders configuration.
Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, where users drop off, and how different features are used. This data is aggregated and anonymised where possible. We use analytics to prioritise product improvements.
Security and fraud-detection cookies: Used to identify bot activity, detect multiple account creation attempts, and flag suspicious login patterns.

Most web browsers allow you to control cookies through their settings. You can typically choose to block all cookies, block third-party cookies only, or delete existing cookies. Note that blocking essential cookies will impair your ability to use the ee33 platform. Refer to your browser's help documentation for instructions on managing cookies.

No advertising network cookies: ee33 does not use third-party advertising network cookies or retargeting pixels that track your behaviour across other websites for the purpose of serving you advertisements on external platforms.

8 Data Retention

ee33 retains personal data for the period necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

Data Category	Retention Period	Reason
Account registration data	5 years after account closure	Legal and regulatory compliance
KYC documents	5 years after account closure	AML obligations
Financial transaction records	7 years after transaction date	Financial reporting obligations
Gameplay and betting history	5 years after last activity	Dispute resolution, regulatory audit
Support communications	3 years after ticket closure	Service quality, dispute resolution
Technical/device logs	12 months	Security and fraud monitoring
Marketing preferences	Until opt-out or account closure	Consent management

At the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual. Where data must be retained beyond the standard period due to an ongoing legal dispute, regulatory investigation, or law enforcement request, it will be retained only for as long as necessary for that specific purpose.

9 Data Security

ee33 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures in place include:

256-bit SSL/TLS encryption for all data transmitted between your device and the ee33 platform.
AES-256 encryption for personal data stored at rest on ee33 servers.
Tokenisation of payment credentials — full card numbers and mobile wallet PINs are never stored on ee33 infrastructure.
Multi-factor authentication (MFA) available for player accounts and mandatory for all internal staff access to production systems.
Regular third-party penetration testing and security audits of the ee33 platform.
Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required by their specific role.
Automated monitoring systems that detect and alert on anomalous access patterns, potential data breaches, and suspicious activity in real time.
Formal incident response procedures that define how a data breach is contained, investigated, and reported to affected players and relevant authorities.

Your role in security: While ee33 takes extensive technical measures to protect your data, you also play an important role. Use a strong, unique password for your ee33 account. Do not share your login credentials with anyone. Always log out of your account when using a shared or public device. If you suspect your account has been compromised, contact ee33 support immediately.

10 Your Data Rights

As a player on the ee33 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected]. We will respond to all verified requests within thirty (30) calendar days.

Right of Access Request a copy of all personal data ee33 holds about you, along with information about how it is used.

Right to Rectification Request that inaccurate or incomplete personal data about you be corrected or updated without undue delay.

Right to Erasure Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.

Right to Restriction Request that processing of your personal data be restricted in certain circumstances, for example while the accuracy of data is contested.

Right to Portability Request that personal data you have provided to ee33 be returned to you in a structured, machine-readable format.

Right to Object Object to processing of your personal data where ee33 relies on legitimate interests as the legal basis, including profiling for marketing purposes.

Please note that certain rights are subject to limitations. For example, ee33 cannot erase data that we are legally required to retain for AML or financial reporting purposes. Where we are unable to fulfil a request in full, we will explain the reason clearly.

Identity verification for rights requests: To protect your data from unauthorised disclosure, ee33 will require you to verify your identity before processing any data rights request. This is a security measure in your interest and will not delay our response beyond the thirty-day window.

11 Children's Privacy

The ee33 platform is strictly for adults aged 21 years and above. ee33 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and return any deposited funds after completing our standard verification process.

If you are a parent or guardian and believe that your child has registered on the ee33 platform or provided personal information to us, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

ee33 also supports the use of parental control software for households with minors. We recommend that adults in Bangladesh who share devices with children configure appropriate content filtering software to prevent access to online gambling platforms.

12 Third-Party Links and Services

The ee33 platform integrates third-party game content provided by studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. While we take care to partner with reputable, certified providers, these third parties operate under their own privacy policies and security practices. ee33 is not responsible for the data practices of third-party game studios beyond the contractual safeguards we impose on them as detailed in Section 6.

The ee33 website does not contain links to external third-party websites for browsing purposes. However, if you were referred to ee33 through an affiliate or partner link from another website, please be aware that the privacy practices of that referring site are governed by its own privacy policy, which is entirely separate from this Policy.

13 Updates to This Privacy Policy

ee33 reserves the right to modify this Privacy Policy at any time. Changes will be published on this page with an updated "Last updated" date at the top. Where changes are material — for example, a significant change in how we use your personal data or with whom we share it — we will provide notice to registered players via email to the registered address or via a prominently displayed notification within the platform at least seven (7) days before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how ee33 protects your information. Your continued use of the ee33 platform following the effective date of any amendment constitutes your acknowledgement of the updated Policy.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ee33 handles your personal data, please reach out to us through the following channels:

Live Chat: Available 24/7 from within your ee33 account dashboard. This is the fastest way to reach our team for any data-related query.
Email: [email protected] — please include "Privacy Request" in the subject line along with your registered username. We aim to respond within four (4) hours for standard queries and within thirty (30) calendar days for formal data rights requests.

Our support team is staffed by English-speaking agents around the clock, every day of the year, including all public holidays in Bangladesh such as Eid, Victory Day, and Independence Day. We are here to help with any privacy-related concern, however small.

Responsible Gaming concerns: If your privacy query is connected to a self-exclusion request, a responsible gaming restriction, or a gambling-related concern, please state this clearly. Such requests are escalated immediately to our dedicated Responsible Gaming Officer and handled with the highest priority.

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